BROWN ANNOUNCES NEW RMV REMINDER SERVICE

October 15th, 2009 · No Comments

BOSTON, MA – State Senator Scott Brown has announced that the Registry of Motor Vehicles is reinstating courtesy notices for driver’s license and MA ID renewals that were discontinued last December. The RMV has partnered with a private Massachusetts electronic messaging firm to develop a secure notification service at no cost to the taxpayer that will alert customers a month before their license expires by email, phone or text message.

“This initiative is a great way to reach out to Massachusetts drivers in an effort to deliver quality, convenient customer service more efficiently,” stated Senator Brown.

Customers will have an opportunity to join the new service through www.mass.gov/rmv and choose by which method they want to be notified. The RMV Reminder Service will be free of charge to customers and the Commonwealth because the notifications will be sponsored by Massachusetts businesses.

In order to be eligible for notification, a customer must sign up for the service at least 45 days prior to the expiration of their driver’s license or MA ID. They will receive an electronic message by the method of their choosing at least 30 days before the expiration date and will inform the customer whether they can renew their license or MA ID online or must visit a branch.

Customers will also be notified if their license is in non-renew status because of an outstanding parking ticket or excise bill and must be cleared before they can renew. The notification service includes a strict privacy policy to protect the information and data customers provide to the RMV.

Tags: Uncategorized