Wednesday, April 17, 2024


DoorDash Community Impact Report Demonstrates Real World Impact in Massachusetts and across U.S.

New Data and Key Takeaways Show MA Dashers Prize Flexibility of Work, Merchants Value Partnerships, and Customers Save Millions of Hours when DoorDash is in their Communities 

DoorDash partners with hundreds of thousands of businesses, connecting millions of customers to local eateries and stores nationwide. In fact, in 2023, merchants earned nearly $50 billion through sales on the DoorDash and Wolt Marketplaces across the globe and, in 2023, over 100,000 independent stores joined the DoorDash Marketplace globally. Nearly 1 in 5 independent merchants surveyed (19%) said that, if not for DoorDash, their business would not exist today. 

In Massachusetts, researchers found:

Dashers in Massachusetts were nearly unanimous (87%) in saying the flexibility, including the ability to make their own schedules, is one of the main reasons they deliver with DoorDash over other opportunities.

Dashers in Massachusetts overwhelmingly prefer (88%) to maintain their status as independent contractors.

31% of Dashers in Massachusetts say dashing has helped them avoid applying for government benefits or taking out a payday loan.

65% of Dashers in Massachusetts say they feel more financially stable since before they started dashing.

Overwhelmingly, 98% of Massachusetts Dashers reported that it is important to protect the ability of drivers to choose when, where, and how they work, and

40% of Dashers in Massachusetts say they would not choose an alternative way to replace their dashing income were it to go away. 

Nationwide, the CIR found that flexibility and increased financial stability ensure that Dashers don’t have to compromise on their priorities. Over 6 million people dashed in the U.S. and, across the globe, Dashers earned over $15 billion through the DoorDash platform.

“DoorDash connects local businesses, Dashers, and consumers to what they need, when they need it,” said DoorDash’s Head of Policy Research, Cheryl Young. “Our data-driven Community Impact Report demonstrates how people have leveraged DoorDash to achieve their goals. Whether that’s dashing for extra money for that very special occasion, using DoorDash to grow their customer base, or sending a warm meal to a loved one who’s sick, DoorDash’s community impact is felt every day.” 

Researchers also engaged the merchants DoorDash partners with and the customers who use the platform.

In Massachusetts and beyond, Consumers value how DoorDash gives them access to their neighborhood restaurants and stores, ensuring that they can purchase the goods they need from local businesses in their neighborhood.

 In total, DoorDash saved users an estimated 446 million hours in 2023. 80% agree that DoorDash connects millions of people with local businesses, businesses with customers, and Dashers across the country with flexible earning opportunities. For more information on the 2023 findings, please find the full Community Impact Report here. 

About DoorDash

DoorDash (NASDAQ: DASH) is a technology company that connects consumers with their favorite local businesses in more than 25 countries across the globe. Founded in 2013, DoorDash builds products and services to help businesses innovate, grow, and reach more customers. DoorDash is your door to more: the local commerce platform dedicated to enabling merchants to thrive in the convenience economy, giving consumers access to more of their communities, and providing work that empowers.